Rm33 Privacy Policy — Protecting Malaysian Users' Information
This policy explains how rm33 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. By using the rm33 platform, you agree to this privacy policy.
What Information Do We Collect?
Rm33 collects several categories of information to keep the platform running securely and to deliver the best experience for Malaysian users. This includes:
Account Information
During registration, you are required to provide your full name, email address, mobile number and date of birth. This information is used to verify your identity and manage your account on the rm33 platform.
Device & Browser Information
The rm33 platform automatically records technical information including device type, operating system, browser version, IP address and screen resolution. This data is used to optimise the platform's display across the various mobile and desktop devices used by Malaysian users.
Payment Information
To process deposits and withdrawals in MYR, rm33 retains details related to your chosen payment method — such as bank name, account type, and transaction reference numbers. Your full card number and online banking password are never stored by rm33.
Usage Data
In-platform activity records — including games played, bet amounts, access times and transaction history — are retained for account security, fraud detection and service improvement purposes.
- Account registration details
- Device and browser data
- MYR transaction records
- Platform usage history
- Identity verification (KYC) information
How Is Your Information Used?
Your personal information is used to create and manage your rm33 account, verify your identity at login, process MYR deposits and withdrawals, and ensure that only the rightful account owner can access their funds.
Rm33 uses your email address and phone number to send important account notifications, transaction confirmations, promotional updates (if you have opted in) and service updates that require your immediate attention.
Anonymised usage data is analysed to understand platform usage patterns, identify technical issues and improve the overall user experience — particularly for users accessing rm33 on mobile devices.
Account and transaction information is continuously monitored to detect suspicious activity, prevent unauthorised access and ensure that all financial transactions are carried out by the legitimate account holder.
Cookie Usage & Activity Tracking
The rm33 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored in your browser when you visit our website.
Rm33 uses three main types of cookies:
- Session Cookies: A temporary cookie that expires when you close your browser. Used to maintain your login session and preferences during an active session.
- Persistent Cookies: Stored for a longer period to remember your language preferences, display settings and any login information you choose to save.
- Analytical Cookies: Anonymised usage data is collected to help rm33 understand how users interact with the platform and to improve its performance.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect how the rm33 platform functions.
Sharing Data with Third Parties
Rm33 does not sell, rent, or disclose users' personal information to any third party for marketing purposes. However, there are limited circumstances where information sharing may occur:
- Payment Service Providers: Transaction information that must be shared with local Malaysian payment service providers to process MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Legal Requirements: rm33 may be required to disclose information to the relevant authorities in the event of a valid court order, criminal investigation or applicable legal compliance requirement.
- Fraud Prevention: In cases involving suspected fraud or money laundering, relevant information may be shared with the appropriate authorities.
In all of the above situations, rm33 only shares information that is strictly necessary and does not go beyond the scope of the relevant requirement.
- Not sold to advertisers
- Shared only when necessary
- Providers bound by NDA
- Compliant with Malaysian law
User Rights, Data Security & How to Contact Us
Your Rights as a User
As a user of the rm33 platform in Malaysia, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you by contacting the rm33 support team.
- Right to Correction: If any of your information is inaccurate or out of date, you may submit a correction request through your account settings or by emailing our support team.
- Right to Erasure: You may request the deletion of your account and personal data. Requests will be processed subject to any record-keeping requirements mandated by law.
Changes to the Privacy Policy
Rm33 reserves the right to update this privacy policy from time to time. Any material changes will be communicated via your registered email or through in-platform notifications. Continued use of rm33 after changes are published will be considered acceptance of the updated policy.
Data Security
Rm33 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss or disclosure. These include SSL encryption for all communications between your device and the platform's servers, strict database access controls, and continuous monitoring for suspicious activity.
While we take every measure to protect your data, no digital system can be guaranteed entirely secure. Users are encouraged to use strong passwords and never share their login credentials with anyone.
For any enquiries regarding data privacy or to submit a request relating to your rights:
Email: [email protected]
Response within 3 business days.
Still Have Questions About Your Data Privacy?
The rm33 support team is here to help. You can also visit the FAQ section for answers to the most commonly asked questions.